Emergency Care Around the Clock

Welcome to Mount Sinai Queens Emergency Department. Our mission is to meet the acute medical needs of our patients. Your health is our first concern. The Emergency Department is available to everyone – adults and children – 24-hours-a-day, every day of the year. We are here to help with your emergency problems and admit you to the Hospital if necessary. If you need further care outside the Hospital, we will refer you to your doctor or our Family Health Associates or Senior Health Center. If you do not have a doctor of your own, we will try to help you find one.

For questions, comments or concerns, please call 718-932-1000 and ask to speak with the Chief of Emergency Medicine or the Nurse Manager.

 

What to Expect on Your Visit

Triage

Everyone coming to the Emergency Department will first be seen by the Triage Nurse. The Triage Nurse will want to know as much about your problem as possible. This nurse will ask you many questions. The more you can tell the Triage Nurse, the better we can care for you. We try and help the patients with life-threatening illnesses first. Patients with minor ailments may be seen more rapidly than others because these patients are seen in a special area called Fast Track. We also treat children in a separate area because their needs are often different from adults. We ask for your understanding in the event someone goes ahead of you. We are working hard to keep your waiting time short and will do whatever we can to see you as quickly as possible.

Registration

Everyone seen in the Emergency Department must be registered. You or a family member will be asked to provide information to a Registrar – the person that takes care of your registration. Proof of identification, contact information (this is essential to ensure proper follow-up and the reporting of any test results) and any insurance information you have will be requested. We will also record the name(s) of your physician, if you have one. It is very important that you provide this information so we can contact the physician and give them a report on the care given to you.

 

The Emergency Department Team

  • Doctors
  • Physician's Assistants
  • Nurses
  • Social Workers
  • Patient Care Associates (PCAs)/Orderlies
  • Unit Clerks
  • Registrars

One of our board-certified, emergency-trained doctors or a physician’s assistant will provide a thorough examination, and may order and perform tests. Some patients may see four health professionals or more. The doctor will decide to keep you in the hospital or send you home after treatment. If you need to stay in the hospital, you will wait in the Emergency Department until the right bed is available to treat your specific problem.

A dedicated Emergency Department Patient Advocate is available to assist you and members of the team will be happy to help you with questions or concerns. You may also speak with the Nurse Manager, Charge Nurse, or Social Worker at any time.

 

Billing

Patients who come to the Emergency Department for care receive at least two bills. One bill will be for the Emergency Department, including any tests you may have had while you were here, such as blood tests, x-rays, or medication given, for example, during an asthma treatment. A second bill will cover the examination the doctor gave you, including what s/he may have done for you, for example: placing stitches for a bad cut or putting a splint on a broken arm. If a physician specialist – for example, a plastic surgeon – sees you while in the Emergency Department, you may receive a separate bill from that doctor. Many patients also receive a bill from the radiologist for reading x-rays. We will always care for patients with emergency problems, even if they cannot pay.

 

Visitors

We welcome visitors in the Emergency Department. Visitors can help the patient feel more comfortable and supported in moments of crisis and may even speed recovery. Visitors can also play an important role in sharing valuable information about the patient. If there are many family members, one should be chosen as the primary contact

We try to permit visitors at all times of the day, but we do ask that only one person be with the patient at a time. We also ask that you stay close to the person you are with in order to protect the privacy of all our patients.

Due to limited space, we do not allow visitors to eat in the Emergency Department. Please feel free to take a break in the vending or waiting area. There, you can speak with other concerned family members or friends of the patient. A member of the Emergency Department Team will call you in, if necessary.