Patient and Caregiver Support Services
Being hospitalized is often a stressful experience for patients and their families. There are a number of people and programs in the Hospital that help patients and their families cope. One of the first people a patient or family member can turn to for support is the nurse manager.
Nurse Managers: A clinical nurse manager directs each floor of the Hospital. It is the nurse manager's responsibility to ensure the floor runs safely and efficiently. Feel free to speak to the nurse manager to discuss any issues that may arise.
The Patient Representative is your advocate during your hospitalization or for help with any hospital matter. The Patient Representative can also give you information about the New York State Health Care Proxy and your rights as a patient. Please call the Patient Representative with any questions or concerns you may have at 718-267-4310. In the event that a concern cannot be resolved, patients and their families can also contact the Joint Commission on Accreditation of Healthcare Organizations at 1-800-994-6610.
The Social Services Department provides professional guidance to you and your family and can assist you with a wide range of counseling and placement services. If you are admitted, Social Services also works with you, your family and your healthcare team to prepare you for discharge, a process that begins from the moment you are admitted. If you have questions, call 718-267-4273.
Interpreters: If patients and family members are more comfortable conversing in a language other than English, the nurse or the patient representative (718-267-4310) will arrange for an interpreter. Many hospital documents are also available in other languages.
Help for the Hearing Impaired: If a patient deaf or hearing-impaired, a special symbol will be placed at their bedside, once permission is given. Sign language interpreters can be brought to the Hospital by asking the nurse or patient representative (718-267-4310).
House Physicians & Physician Assistants: House physicians and physician assistants are on the patient floors 24 hours a day, seven days a week. They monitor the patients' condition and work with the attending physicians to implement the prescribed course of treatment.
Pain Relief: The nurses caring for patients will assist you with strategies to reduce pain and discomfort. A pain management service, staffed by specially trained physicians and nurses, is available upon request through the patients attending physician.
Home Health Care: The Visiting Nurse Service can provide and coordinate home health care such as nursing and rehabilitation visits, medical social work and personal care services. Medicare, Medicaid, Blue Cross and other insurers cover many home health care services. Many other organizations also provide high quality home health care services — a complete list is available from social services. The Visiting Nurse Service at Mount Sinai Queens can be reached directly at 718-267-4366.
Private Duty Nursing: Arrangements for a private duty nurse may be made through the Mount Sinai Queens' Nursing Department (718-267-4276).
We welcome feedback about your care.
If you have concerns, please contact:
The Nurse Manager or Supervisor
The Patient Service Center
Guggenheim Pavilion Atrium
212-241-6500 evenings, nights, and weekends
At Mount Sinai Queens:
The Patient Representative
Annex 2nd Floor
If you feel we have not been able to address your concerns, you may file a complaint anonymously and/or without retaliatory action to:
New York State Department of Health: 800-804-5447
The Joint Commission: by emailing email@example.com or calling 800-994-6610.
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