Volunteering at Mount Sinai Queens


As a community hospital, Mount Sinai Queens welcomes volunteers to help us make the hospital experience as comfortable as possible for our patients and their families. Our dedicated volunteers, including high school students, retirees, and those in between, serve in many capacities. Some work directly with patients on clinical or special care units and diagnostic departments, while others assist patients indirectly through administrative support and at special events. 

Hours vary depending on the duties and the age of the volunteers. Generally speaking, adults are asked to commit at least six hours per week for at least six months. Teenagers and college students are asked to commit to at least four hours per week for at least one semester. We welcome volunteers to give more of their time and stay on longer. 

All volunteers are supervised and receive orientation and necessary training to perform their duties. All are trained in infection control, safety and security, and privacy issues. All volunteer positions are supervised. Before being placed, volunteers must complete a background screening as well as toxicology and health exam. 

For more information about volunteering opportunities, please contact the Director of Volunteer Services at ana_m.rodriguez@mountsinai.org or call 718-808-7726 (email is preferred).

Volunteer Opportunities

Patient Care Volunteer 

Patient care volunteers have direct contact with patients. Duties may include visiting patients and their families, assisting patients at meal time or providing patients with reading material or blankets. Volunteers may be assigned to different departments, including medicine, emergency, nursing units and food and nutrition.

  • This is an excellent opportunity to help patients and their families and to learn more about the hospital environment.
  • Volunteers must have compassion for the sick and their families, a desire to work with people who may be acutely ill, and a willingness to assist staff and learn new skills.
  • Patient care volunteers must be at least 16 years old. 

Emergency Department Greeter 

Greeters in the waiting room of the Emergency Department (ED) offer patients and their families comfort and support and provide information about the hospital's facilities and the surrounding neighborhood. Greeters also communicate with the Mount Sinai Queens ED patient advocate and the triage nurse regarding inquiries from families and visitors. Greeters must be at least 18 years old. 

Emergency Department Volunteer Advocate 

Volunteer advocates work in the patient care areas in the Emergency Department (ED) and direct patients and their families to where they need to go. They communicate patient and family needs to the appropriate medical staff, as needed.

  • This is an excellent opportunity for those who like direct patient contact.
  • Volunteers must be compassionate and have a desire to work with the very sick or injured and their families. Must demonstrate good communication skills and be willing to assist staff and learn new skills.
  • Volunteers must be at least 18 years old. 

Breast Program Volunteer 

In partnership with the Cancer Services Program, Mount Sinai Queens provides diagnostic screenings for women at risk for breast cancer. There are opportunities for clerical work (assisting with patient intake, filing, answering phones), as well as with special events such as health fairs.

  • This is an excellent opportunity to learn about breast health, to encourage women to get breast screenings and to put patients at ease.
  • Volunteers must be compassionate and sensitive to patients who may have breast cancer.
  • Breast program volunteers must be at least 21 years old. 

Nursing Unit Patient Advocate 

Volunteer patient advocates assist patients who have been admitted to the hospital and their families. They offer assistance in contacting family and friends, offer patients reading materials and provide visitors information about hospital facilities and the surrounding community.

  • This is an excellent opportunity for empathetic individuals who take initiative to meet the needs of the hospital and patients.
  • Volunteers must be over 21. 

Hospital Lobby Greeter 

Volunteers greet visitors, patients and their families as they enter the lobby to establish a friendly, welcoming atmosphere. The greeter also provides information about the hospital’s facilities and the surrounding community, as needed.

  • This is an excellent opportunity for good communicators who enjoy direct patient and visitor contact. Must have knowledge of the surrounding community.
  • Volunteers must be at least 17 years old. 

Book and Music Library Volunteers 

Volunteers distribute books and magazines to patients to help comfort and entertain them while they heal. Volunteers may also assist by reading to patients.

  • This is an excellent opportunity for those who want direct patient contact.
  • Volunteers must be compassionate and have a desire to work with people who may be acutely ill, and have a willingness to assist staff and learn new skills. Volunteers must also be comfortable reading aloud.
  • Library volunteers must be at least 16 years old.

Music for Healing Volunteers 

The Musicians on Call program aids in the healing process by bringing musicians to play at patients’ bedsides and in other patient care areas. Volunteers escort visiting musicians to their destination

  • This is an excellent opportunity to help patients and their families gain exposure to music and improve their outlook.
  • Volunteers must be comfortable interacting with patients, some of whom may be quite ill
  • Music for Healing volunteers must be at least 18 years old. 

Office Support Volunteers 

Office support volunteers provide administrative support, including answering phones, faxing, data entry, photocopying, and preparing mailings. Placements are available in many departments, including Medical Records, Central Supply, Finance/Accounts Payable, Materials Management, Medicaid Office, Medical Staff Office, Family Health Center, Physician Associates, Human Resources and Marketing and Communications.

  • This is an excellent opportunity for individuals interested in strengthening office skills and becoming part of an office support team.
  • Volunteers must have a willingness to learn new skills.
  • Office support volunteers must be at least 15 years old.   

Student Internships 

Mount Sinai Queens works with area schools to provide their students with internship opportunities and the ability to earn community service credits.

  • Internships are an excellent opportunity for high school and college students to explore careers in the healthcare field.
  • Interested students should speak to their guidance counselor to see if their school participates in the MSQ internship program.
  • Interns must be at least 15 years old.

Contact Us

Ana Rodriguez 
Community Relations and Volunteer Services 
Mount Sinai Queens 
25-10 30th Avenue 
Long Island City, NY 11102 

718-808-7726 
Ana_M.Rodriguez@mountsinai.org